Managment

Dmitry Manin, CEO

Dmitry Manin is CEO and partner of “CRM-Design” Ltd, head of management, customer relations and operational CRM units.

For more than 10 years he has been heading different commercial departments in leading telecom companies. In 2005 directly before transferring to “CRM-Design” – he was VIP Clients Work Manager, Head of Customer Care Department of “Mobile TeleSystems” (MTS) – the leading mobile operator in Russia.

Earlier Dmitry Manin worked as Corporate Programs Director, Change Programs Director and Customer Care Department Head in “VimpelCom” (TM “BeeLine”) second biggest mobile operator on Russian business scene. He was also a Production Director in Russian retail and manufacturing chain “Tekhmarket”. Dmitry graduated from Moscow State University of Electronics and Mathematics (ex. MIEM), is a candidate of science awarded on dissertation at Radio Technical Institute. He is the author of various publications and participant of different round-tables and conferences, completed training programs in AT&T Wireless, Affina, Telecell, Telenor. Dmitry also completed Project Management course (Ericsson Training Center), Skill-Raise Trainings for Top Managers (MTI).

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Alexander Manin, Partner

Alexander Manin is a Partner of “CRM-Design” Ltd, head of strategics, marketing, analytical CRM, operational activity monitoring units.

Has more than 10 years of executive experience working in the largest telecommunication and servicing companies. Before transferring to“CRM-Design” in 2006 he was Marketing Director of “Mobile TeleSystems” (MTS), leading mobile operator in Russia.

Previously Alexander was Strategic Planning Director and Marketing Director of “VimpelCom” (TM “BeeLine”), and Marketing Director of Russian retail and manufacturing chain “Tekhmarket”. Alexandr graduated from Moscow Aviation University, is candidate of science, MBA of Business-School in British Open University. He is the author of numerous publications and reports at Russian and International Conferences, is a member of number of Consulting Boards of many international companies. Alexander completed training programs in Telenor, T- Mobile, Netcom, Telular and in International Management Institute of Saint-Petersburg.

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Sergey Gryaznov, Partner

Sergey Gryagnov is a Partner of “CRM-Design” Ltd, head of operational technologies, client relations business-processes, and business integration units.

More than 10 years Sergey Gryaznov occupied place of Business-Processes Director, “Bee Line-Moscow” Project Director, Customer Care Director, the head of Sales & Support Office of “VimpelCom (TM”BeeLine”), Deputy CEO of Russian retail and manufacturing chain "Tekhmarket". Sergey graduated from Moscow Aviation University (ex. MAI), completed training programs inAT&T Wireless, Telecell, Telenor Mobile, Eircell and special program for managers in International Management Institute of Saint-Petersburg.

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